Last updated: 15 August 2025

EllaRoseAI (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website www.ellaroseai.com (the “Site”) and associated services.

1. Information We Collect

We may collect and process the following personal data:

• Name and contact details (email address, country of residence)

• Payment details (processed securely via our payment provider; we do not store your card details)

• Age verification data (where applicable)

• IP address, browser type, and device information (for security and analytics)

• Any correspondence you send us

2. How We Use Your Information

We process your personal data to:

• Create and manage your membership account

• Process payments and subscriptions

• Verify your age (if required by law)

• Enforce our Terms & Conditions

• Respond to your enquiries

• Improve the Site and protect against fraud

3. Age Verification

This Site is strictly for users aged 18 and over. UK visitors are required to complete a third-party age verification check before accessing certain content. This process involves the collection of additional identification data by our verification provider. We do not store your verification documents; they are handled securely by the third party.

4. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract – to provide our membership services

• Legal obligation – to comply with age verification laws

• Legitimate interest – to prevent fraud and protect our business

5. How We Share Your Data

We only share your data with:

• Payment processors (Stripe)

• Age verification provider (Age Verification UK or equivalent)

• Cloud hosting and storage services (Cloudinary, website hosting provider)

• Analytics providers
  We will never sell your personal data.

6. International Transfers

Some of our service providers operate outside the UK/EEA. Where this occurs, we ensure your data is protected by appropriate safeguards such as the UK International Data Transfer Agreement.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

8. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent where processing is based on consent

• Object to processing in certain cases

• Lodge a complaint with the ICO (www.ico.org.uk)

9. Cookies

We use cookies to improve your browsing experience and to track site performance. See our Cookie Policy for details.

10. Contact Us

For any privacy-related queries, please email: hello@ellaroseai.com