Last updated: 15 August 2025

1. Memberships

• All memberships are billed in advance and renew automatically unless cancelled.

• You can cancel at any time via your account settings. Cancellation will stop future payments but will not result in a refund for the current billing period.

2. Refunds

• We do not offer refunds except where required by UK consumer law.

• Refunds will only be issued if:

  • You were charged in error

  • We fail to deliver the services purchased and are unable to rectify the issue

  • Required under the Consumer Rights Act 2015

3. Special Requests or Custom Content

• All special requests and custom content are non-refundable once production has started.

4. How to Request a Refund

• Email hello@ellaroseai.com with your order details and reason for the request.